Limited Product Warranty
As part of our commitment to provide the highest possible service level to our customers, iMIV/iMIV.ca (here after iMIV.ca) is proud to provide a limited warranty on many of our products. We ask that you become familiar with the following page before applying to warranty service.
Should you have any questions regarding our procedures, please contact us at your convenience.
Terms and Conditions
The majority of products manufactured and sold by iMIV.ca carry a one year limited warranty. Product specific details regarding the warranty are available on the individual product pages. The one year warranty period commences from the date of purchase as indicated by our sales records. You are able to verify this date by looking at the invoice provided with your order.
The iMIV.ca limited warranty states that subject to the following conditions, each iMIV.ca product will be free from defects in material and workmanship and conform to iMIV.ca's strict specifications for that particular product.
- The product was not purchased directly from iMIV.ca or an iMIV.ca authorized distributor.
- Damages were due to negligence or improper installation or operation.
- The product has been modified or altered in any way and/or tampered with.
If iMIV.ca is unable to complete a repair or replace a defective product, we will issue a refund at fair market value or replacement with an equivalent product.
To Apply for Warranty Service
Prior to returning any product to iMIV, you must obtain a Returns Material Authorization (RMA) number by contacting iMIV. If it is concluded that the product in question may be defective by iMIV.ca you will be issued an RMA number along with instructions on how to return the product to us. All products must be returned to iMIV with shipping charges prepaid.
If shipping within North America via FedEx International Ground, or UPS Standard, it is important that you do not exceed a commercial value of $14.95 USD. To help you we have a generic commercial invoice in PDF format that you may fill in. If you fail to follow these instructions a fee of $85 USD will be applicable to cover our costs for brokerage fees.
To request an RMA number please fill out the contact form available here.
You may also call or email iMIV.ca with the following information:
- Invoice date and order number
- Name and part number of the product
- If available, serial number listed on the product
- Description of the damage and/or defects. Please provide as many details as possible.
iMIV.ca will decide which remedy or combination of remedies to provide for warranty claims at it's sole discretion. iMIV.ca shall be given reasonable time after receiving the product to determine the nature of the warranty claim. iMIV.ca's replacement products under its limited warranty may be manufactured from new and/or refurbished parts.
The maximum liability of iMIV.ca under this warranty is limited to the purchase price of the product. Any and all other costs are not the responsibility of iMIV.ca.